Politique de remboursement

At Healing Pearl, we are committed to ensuring complete customer satisfaction. If you're not completely satisfied with your purchase, we're here to help.

Returns

• You have 2 days from receipt of your order to initiate a return.
• To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
• Please contact us at [contact email address] for a returns number and shipping instructions.
• Personalized or promotional items are generally not eligible for returns unless there is a manufacturing defect.

Refunds

• Once we receive your returned item, we will inspect it and notify you of receipt.
• If your return is approved, we will issue a refund to your original payment method. Please allow a processing time of up to [number of days] business days.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at [healingpearl.paris@gmail.com] to obtain an exchange number.

Return Fees

• Shipping costs for returns are the responsibility of the customer, except in the event of a manufacturing defect or error on our part in sending your order.

Questions

If you have any questions regarding our returns policy, please do not hesitate to contact us at [contact email address] or by telephone at [phone number].

Thank you for your trust and continued support.

The Healing Pearl team